This Know Your Customer (KYC) Policy explains how Bitfortune verifies player identity to protect users, prevent fraud, and comply with applicable legal and regulatory requirements. This Policy applies to all casino and sportsbook services and forms part of Bitfortune’s compliance framework together with the General Terms & Conditions, AML Policy, Anti-Fraud Policy, and Privacy and Cookies Policy.
Why KYC Is Required
KYC helps ensure that the Bitfortune platform is used lawfully and fairly. Verification supports age checks, protects accounts from unauthorized use, reduces payment fraud, and helps prevent money laundering and other prohibited activity. These measures contribute to a safer and more secure environment for all users.
Who Must Complete Verification
Verification may be required for any user. Bitfortune may request KYC during account registration, as part of a periodic or risk-based account review, prior to processing withdrawals, or when security or compliance triggers are identified. Verification may also be requested even if an account has been active for an extended period.
What We May Request
Depending on jurisdiction, payment method, and account activity, Bitfortune may request information or documentation to confirm identity and compliance. This may include confirmation of legal age, address or place of residence, ownership and lawful use of payment methods or cryptocurrency wallets, and control over the account. Specific document requirements and verification steps may vary based on local regulations and internal risk assessment.
When Additional Checks May Apply
Additional verification or information may be required in certain situations, including where transaction patterns are unusual, activity levels change significantly, or enhanced compliance review is required. Where appropriate, Bitfortune may also request clarification regarding the source of funds.
How Verification Works
When verification is required, users will be asked to submit the requested information through the services or via official support channels. Bitfortune may use trusted third-party verification and fraud-prevention providers to confirm the authenticity and consistency of submitted data. Certain account features may be temporarily limited while verification is in progress.
Account Restrictions and Outcomes
If KYC is not completed within a reasonable timeframe, or if the information provided is false, incomplete, or inconsistent, Bitfortune may restrict deposits, wagering, bonus access, or withdrawals. Where fraud or prohibited activity is reasonably suspected, the account may be suspended or closed in accordance with the Terms and applicable law.
Data Protection
Verification data is processed in accordance with the Privacy and Cookies Policy. Information is used solely for identity verification, security, and compliance purposes, protected with appropriate safeguards, and retained only for the period required by applicable legal or regulatory obligations.
Your Responsibilities
You must provide accurate and up-to-date information and keep your account details current. You must use only payment methods or wallets that you own or are authorized to use, and you must not attempt to bypass, manipulate, or undermine verification procedures.
Policy Updates
This KYC Policy may be updated to reflect changes in legal requirements, regulatory standards, or internal security and compliance procedures. The version published within the services applies from the date of publication.